Who we are
As a water and sewerage company we provide essential services to 2.9 million customers across the south west of England.
Our services
We are recognised by our regulators as one of the leading water and sewerage companies in England and Wales.
Our purpose
Our customers, the environment and our employees are at the heart of our business.
Our performance
We set out our key priorities for the future, based on wide and continuous conversations with our customers and stakeholders.
Our future
We are putting our customers, communities and environment at the heart of what we do.
Terms and conditions
Privacy policy
Cookie policy
Our promise to household customers
Our promise to retailers
Customer Conduct Policy
Accessibility notice
Modern Slavery Act
Raising a Concern Policy 2021
Policy and Guidance on Business Ethics 2020
Business losses arising from works in the highway
Land entry principles
Exercise of pipelaying powers on private land
First Published 12 September 2022
Last Updated 20 January 2026
