Who we are
As a water and sewerage company we provide essential services to 2.9 million customers across the south west of England.
Our services
We are recognised by our regulators as one of the leading water and sewerage companies in England and Wales.
Our purpose
Our customers, the environment and our employees are at the heart of our business.
Our performance
We set out our key priorities for the future, based on wide and continuous conversations with our customers and stakeholders.
Our future
We are putting our customers, communities and environment at the heart of what we do.
Every Customer Matters - a summary
Every Customer Matters - June 2025
Every Customer Matters June 2024
Every Customer Matters September 2023
Every Customer Matters September 2022
Every Customer Matters September 2021
Every Customer Matters August 2020
Every Customer Matters September 2018
Vulnerable customers - Our policy August 2017
Vulnerable customers - Our approach July 2017
First Published 20 June 2024
Last Updated 20 January 2026
