Integrated Annual Report 2024-25

Our Integrated Annual Report provides an update on our performance throughout the financial year 2024-25.

Providing a full account of our activities

We always endeavour to provide our customers and the communities we serve with a full and transparent account of what we do to provide water and wastewater services and how we protect the environment.

Our new look integrated annual report aims to do just that and features case studies, updated performance figures for 2024/25 and details of how we are:

  • providing reliable, affordable services for all customers and communities
  • delivering a better environment for nature and people
  • empowering our people who perform a key role every day in delivering vital services to our customers
  • ensuring that we are a trusted, financially strong company with fair investor returns.

Delivering for our customers, community and environment

Wessex Water’s Integrated Annual Report 2024-25

Our performance commitments

The water regulator Ofwat, sets performance commitments to ensure we:

  • deliver the best possible service for customers
  • invest for future generations
  • operate more efficiently
  • reduce bills.

Learn about what we promised our customers and how we delivered on those commitments in the fifth year of our 2020–25 price review period.

Customer looking at mobile phone